Understanding Kadbanu's Rating System
Kadbanu Team
Learn how our transparent rating system helps maintain quality and build trust between chefs and customers.
At Kadbanu, our rating system is designed to ensure quality and build trust within our community. Here's everything you need to know.
How Ratings Work:
Customers can rate their experience on a 5-star scale after receiving their order. Ratings consider: - Food quality and taste - Portion size and value - Presentation and packaging - Delivery/pickup experience - Overall satisfaction
What Makes a Great Review:
For Customers: - Be honest and constructive - Mention specific dishes you tried - Note what you loved (or didn't) - Include photos when possible - Help other customers make informed choices
For Chefs: - Respond to reviews professionally - Thank customers for positive feedback - Address concerns constructively - Use feedback to improve
Rating Guidelines:
⭐⭐⭐⭐⭐ (5 stars) - Exceptional Outstanding quality, exceeded expectations, would definitely order again
⭐⭐⭐⭐ (4 stars) - Great Very good quality, met expectations, minor room for improvement
⭐⭐⭐ (3 stars) - Good Acceptable quality, met basic expectations, noticeable areas for improvement
⭐⭐ (2 stars) - Below Expectations Below standard quality, several issues noted
⭐ (1 star) - Poor Unacceptable quality, significant problems
How We Maintain Quality:
- Minimum rating requirements for active chefs
- Regular quality audits
- Customer feedback monitoring
- Chef support and training
- Dispute resolution process
Your Rating Matters: Every review helps maintain our community standards and guides other users in making choices. Be thoughtful, fair, and constructive in your feedback.